Frequently Asked Questions
- What happens if I need help outside of the office working hours ?
- Do I need to complete a Traveler Profile ?
- What is the purpose of a Traveler Profile ?
- Is my credit card and personal information secured ?
- How will my tickets and documents be delivered ?
- What Itinerary Confirmation can I expect ?
- How will I be charged for my travel requirements ?
- How will I receive my invoice ?
- What should I do if I want to apply for a refund ?
- Who should I contact if I have any feedback ?
- Who do I contact for Passport & Visa support ?
What happens if I need help outside of the office working hours ?
Mainly used for emergency situations, the After Hours Service provides assistance outside of the normal working hours. The After Hours team will provide the same high level of knowledgeable service received during the day.
Do I need to complete a Traveler Profile ?
Yes, to enable New Concept Travel - American Express Global Business Travel to manage your bookings in the most effective way you will need to have a traveler profile.
What is the purpose of a Traveler Profile ?
The Traveler Profile ensures that your individual preferences, payment details and special requirements are available whenever you book. This will enable efficient customer service and accurate expense tracking. Please Note: It is critical that the name on your Profile matches exactly the name on your Passport.
Is my credit card and personal information secured ?
Yes. Strict security measures are in place at New Concept Travel - American Express Global Business Travel to ensure confidentiality of your personal data. Please Note: the credit card information will be used to guarantee your hotel and rent car bookings.
How will my tickets and documents be delivered ?
Air
Electronic tickets will be issued by default.
Rail
Tickets will be issued electronically whenever possible; otherwise paper tickets will be delivered by courier. Please Note: courier delivery costs are supported by the addressee.
What Itinerary Confirmation can I expect ?
Each time you make a booking with New Concept Travel - American Express Global Business Travel, you will receive an email confirmation of your itinerary from your travel counsellor. Your itinerary will include relevant links where you can verify online your trip details. Also through this link you can download your trip details in your e-mail calendar.
* Please ensure that you check your itinerary upon receipt.
How will I be charged for my travel requirements ?
As per the agreement between and New Concept Travel - American Express Global Business Travel, a monthly invoice will be issued for all services and payment will be done by bank transfer.
How will I receive my invoice ?
The invoices are issued and delivered as per the agreement between and New Concept Travel - American Express Global Business Travel and sent directly to the financial department.
What should I do if I want to apply for a refund ?
Please call your New Concept Travel - American Express Global Business Travel team as soon as possible so that the appropriate refund can be processed.
Who should I contact if I have any feedback ?
If you have any customer service concerns or commendations to make, please email your New Concept Travel - American Express Global Business Travel team as soon as possible. All feedback will be acknowledged by the Customer Service team. You may also contact the Customer Service team directly at: customercare@newconcepttravel.com.
Who do I contact for Passport & Visa support ?
Please ask your travel consultant upon requesting a booking and you will be informed regarding the process for obtaining visa. We can, upon your request and whenever embassies allow it, take over the formalities to submit on your behalf the visa application. Also you can access directly the information for obtaining visas at www.politiadefrontiera.ro.